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Generative AI in Financial Services

Generative AI in Financial Services

1 Sep 2024 | Consulting, Contact Centre

How Generative AI is Boosting Customer Satisfaction in UK Financial Services:  The UK financial services industry is undergoing a significant digital transformation, driven by advancements in artificial intelligence (AI), particularly Generative AI. As customers...
GenAI in Contact Centres

GenAI in Contact Centres

27 Aug 2024 | AI Automation, Contact Centre, Technology

Using Generative AI in Contact Centres The Benefits and Challenges of Using Generative AI in a Loyalty Travel Contact Centre As the world of travel continues to evolve, loyalty programs like Skywards, AVIOS, Miles & More, Star Alliance, Executive Club, and Flying...
Digital Transformation

Digital Transformation

22 Aug 2024 | Consulting

Digital Transformation: Definition, Types & Strategy Enterprises are rushing to embrace digital transformation, but not all of them are succeeding in their goals. Here are some thoughts how to guide your business through a successful digital transformation. It’s...
VoIP Voice vs Landline

VoIP Voice vs Landline

1 Aug 2024 | Cloud, Contact Centre

Scenarios Worth Considering between VoIP vs Landline:  While choosing VoIP over landline phones is generally an easy decision for most companies, there are a few situations where your business may want to go with a landline or hybrid VoIP system. For a long time,...
Hybrid Project Management

Hybrid Project Management

30 Jul 2024 | Consulting

What Is Hybrid Project Management and why it Improves Change? Explore the key features and benefits of hybrid project management, and create a step-by-step plan to choose features, implement tools and train your team Hybrid project management is the process of...