28 Oct 2025 | AI Automation, Consulting, Technology
The Emperor’s New Algorithm The Missing Ingredient in Your AI Strategy: There’s a peculiar sort of panic happening in boardrooms. Everyone knows they need to “do AI” but nobody wants to admit they’re not entirely sure what they’re...
12 Apr 2025 | AI Automation, Consulting, Contact Centre, Technology
The Evolution from Call Centre Speech Automation to RPA and AI: The journey from call centre speech automation to Robotic Process Automation (RPA) and now Artificial Intelligence (AI) This journey is a natural progression in the evolution of enterprise automation....
20 Feb 2025 | AI Automation, Consulting, Technology
Benefits & Pitfalls for AI in business Harness AI’s transformative power wisely—drive growth, avoid risks, and ensure responsible innovation. Artificial Intelligence (AI) is reshaping industries, redefining operational efficiencies, and transforming customer...
14 Oct 2024 | AI Automation, Consulting, Technology
Stepping Up and Leading the AI Revolution As artificial intelligence (AI) continues to redefine business landscapes, the demand for skilled leadership to guide companies through its integration has never been more pressing. For CIOs and executive teams, steering the...
10 Oct 2024 | AI Automation, Consulting, Technology
Understanding Security Concerns for AI-Powered Note-Taking Tools: What Businesses Need to Know AI-powered note-taking tools are transforming how businesses manage and document meetings. However, their use raises several security and privacy concerns that organisations...
27 Aug 2024 | AI Automation, Contact Centre, Technology
Using Generative AI in Contact Centres The Benefits and Challenges of Using Generative AI in a Loyalty Travel Contact Centre As the world of travel continues to evolve, loyalty programs like Skywards, AVIOS, Miles & More, Star Alliance, Executive Club, and Flying...
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