5 Nov 2025 | AI Automation, Consulting
Where AI Actually Earns Its Keep in Corporate IT Operations The Seven Places Your Managed Services Team Is Screaming for AI (And You’re Not Listening) After twenty years in the trenches, I’ve identified where AI delivers immediate, measurable impact in...
2 Nov 2025 | AI Automation, Consulting, Technology
Your Managed Services Team Is Burning Money While AI Sits on the Bench Why Your Brightest IT Minds Are Stuck Doing Digital Drudgery After twenty years as a Fractional CIO, I’ve seen the same tragedy play out repeatedly: brilliant Managed Services teams...
28 Oct 2025 | AI Automation, Consulting, Technology
The Emperor’s New Algorithm The Missing Ingredient in Your AI Strategy: There’s a peculiar sort of panic happening in boardrooms. Everyone knows they need to “do AI” but nobody wants to admit they’re not entirely sure what they’re...
12 Apr 2025 | AI Automation, Consulting, Contact Centre, Technology
The Evolution from Call Centre Speech Automation to RPA and AI: The journey from call centre speech automation to Robotic Process Automation (RPA) and now Artificial Intelligence (AI) This journey is a natural progression in the evolution of enterprise automation....
20 Feb 2025 | AI Automation, Consulting, Technology
Benefits & Pitfalls for AI in business Harness AI’s transformative power wisely—drive growth, avoid risks, and ensure responsible innovation. Artificial Intelligence (AI) is reshaping industries, redefining operational efficiencies, and transforming customer...
14 Oct 2024 | AI Automation, Consulting, Technology
Stepping Up and Leading the AI Revolution As artificial intelligence (AI) continues to redefine business landscapes, the demand for skilled leadership to guide companies through its integration has never been more pressing. For CIOs and executive teams, steering the...
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