10 Oct 2024 | Consulting, Technology
Understanding Security Concerns for AI-Powered Note-Taking Tools: What Businesses Need to Know AI-powered note-taking tools are transforming how businesses manage and document meetings. However, their use raises several security and privacy concerns that organisations...
4 Oct 2024 | Consulting, Contact Centre, Technology
Machine Learning – what is it? Understanding the difference between Machine Learning and AI is a good founding stone. The emergence of artificial intelligence (AI) and machine learning (ML) has revolutionised how businesses interact with their audiences, analyse...
27 Sep 2024 | Consulting, Technology
The Importance of Finding Experienced Leaders for IT Change and Transformation in the growing Age of Generative AI In today’s fast-paced business landscape, companies are under increasing pressure to innovate and stay competitive. The emergence of Generative AI is...
11 Sep 2024 | Consulting, Technology
Klarna’s AI Leap: Revolutionising Fintech with Next-Gen Technology Klarna, the global fintech trailblazer known for its pioneering buy-now-pay-later (BNPL) services, is making headlines with its ambitious foray into artificial intelligence (AI). This bold move...
27 Aug 2024 | Contact Centre, Technology
Using Generative AI in Contact Centres The Benefits and Challenges of Using Generative AI in a Loyalty Travel Contact Centre As the world of travel continues to evolve, loyalty programs like Skywards, AVIOS, Miles & More, Star Alliance, Executive Club, and Flying...
12 Jun 2024 | Cloud, Technology
2024 trends and insights on how AI is transforming digital marketing: AI is revolutionising digital marketing with many success stories and key strategies. Read about personalisation, predictive analytics, content creation, and more below. The rapid evolution of AI...
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