28 Oct 2025 | AI Automation, Consulting, Technology
The Emperor’s New Algorithm The Missing Ingredient in Your AI Strategy: There’s a peculiar sort of panic happening in boardrooms. Everyone knows they need to “do AI” but nobody wants to admit they’re not entirely sure what they’re...
12 Apr 2025 | AI Automation, Consulting, Contact Centre, Technology
The Evolution from Call Centre Speech Automation to RPA and AI: The journey from call centre speech automation to Robotic Process Automation (RPA) and now Artificial Intelligence (AI) This journey is a natural progression in the evolution of enterprise automation....
14 Jul 2024 | Contact Centre
Suggested Options Call Centre AI Can Do Today, and What’s comming on the Way Explore how AI transforms call centres with five current technologies and three future innovations, enhancing efficiency and customer satisfaction Call centre artificial intelligence is...
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